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Styropek – App for Customer Service with Virtual Reality
Background
S tyropek is the North America leader in the EPS (Expandable Polystyrene) industry and the largest EPS producer in the American Continent.
Their commitment is to provide high quality products, exceptional customer service and high value technical support to their customers.
Process & Results
Project Overview: Styropek wanted to improve customer service by developing a mobile app that offered seamless access to technical support for their customers, enabling them to contact technicians easily even when traveling.
Solution: Ulfix developed a mobile app for iOS and Android with integrations for WhatsApp (for chat), Zoom (for videoconferencing), and smart glasses (for hands-free communication). Customers can connect with the technical team via call, chat, or video conference with a single tap.
Key Features:
- WhatsApp Integration: Instant messaging with technical support.
- Zoom Integration: Seamless videoconferencing directly within the app.
- Smart Glasses Compatibility: Hands-free interaction with technicians, improving efficiency for on-site troubleshooting.
- Cross-Platform Support: Available on both iOS and Android, ensuring wide accessibility for Styropek’s customer base.
“Ulfix is exceptional at product management, keeping a chronogram, and communicating well. Their team is clear and honest, delivering what they promise” – Diego Ymay – Business Manager North America.
